Terms of Service

Welcome to AppBanana (appbanana.io). By accessing our website, communicating with our support team, or purchasing our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

These terms apply to all orders placed manually via WhatsApp and will be updated once our self-serve SaaS dashboard is launched.

1. Service Description

AppBanana provides a Google Play closed testing helper service. We recruit real human testers who join your app's closed testing track via the Google Play Console and complete the required testing activity.

Our service is designed to satisfy Google Play's requirement for new developer accounts (12 testers active for 14 consecutive days) to qualify for production access. While we guarantee that we will fulfill the required tester count and active testing duration, we do not guarantee Google Play production approval. The final decision to grant production access belongs solely to Google LLC.

2. Money-Back Guarantee

We stand by our work. If Google rejects your application for production access after AppBanana has successfully fulfilled the testing requirement (12 testers active on your track for 14 days), you are eligible for a 100% refund of your order.

To qualify for this guarantee, you must adhere strictly to the following conditions:

• You applied for production access only after the full 14-day testing period was completed (never before).
• You used the answer templates provided by AppBanana's support team when responding to Google Play's application questionnaire.
• You initiated the refund claim via our WhatsApp support channel within 7 days of receiving Google's rejection notice.

Detailed instructions and compliance rules are outlined in our Refund Policy.

3. Developer Responsibilities

To ensure a successful testing cycle, you agree to:

• Correctly configure your closed testing track inside the Google Play Console according to our setup instructions.
• Promptly send us the active Google Group invite link and Web/Android opt-in links after making your payment.
• Use the answer templates provided by AppBanana's support team when responding to Google's questionnaire or appeals.
• Ensure your application does not violate Google Play Developer Program Policies.

4. Pricing & Payments

Prices for AppBanana testing services are clearly displayed on our website and communicated via our WhatsApp support. All payments are processed securely via Razorpay in INR or supported international currencies. Prices are subject to change, but existing active orders will not be affected by price modifications.

5. Limitation of Liability

AppBanana shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service, including but not limited to loss of revenue, app store rejections, or account suspensions. Our total liability for any claim arising out of our services is strictly limited to the amount you paid for the specific order.

6. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

7. Contact Information

If you have questions regarding our Terms of Service, please reach out to us at hi@appbanana.io or contact our WhatsApp support team.